October 2022 Speakers

Traci A. Massie, PMP, MBA, CCHW

Mrs. Massie is a Project Management Professional (PMP) and Certified Community Health Worker (CCHW). She earned these certifications because she is an accomplished leader with a 25-year track record of successful strategic and tactical leadership within the healthcare industry.

She specializes in project management, business process optimization and reengineering, and regulatory compliance. She has developed management policies and procedures designed to maintain a transparent and strong operating environment regardless of the size of the organization. Additionally, she has created social determinants of health programming to address health equity and barriers faced by the underserved and worked to foster an environment rooted in diversity, equity, inclusion, and authenticity. She has extensive experience in operations management, corporate culture change, policy and procedure development, and major project management in her positions of Director of Government Programs, Director of Project Management, Product Development Manager, and Contract Manager at Optima Health Plan and Sentara Healthcare. Earlier in her career, Mrs. Massie was Assistant Finance Director for the Museum of the Confederate (Now known as the American Civil War Museum) in Richmond, VA.

With an unwavering commitment to excellence, she promotes thought leadership and innovation in her approach to tasks. She has expertise in leading and implementing enterprise-wide initiatives, demonstrated the ability to instill a common goal and develop a balanced team based on trust and mutual respect. Mrs. Massie has a collaborative leadership style with highly effective planning, organizational, and communication skills, which drive solutions and results.

Mrs. Massie has a Bachelor of Arts degree from the University of Virginia and a Master of Business Administration from Old Dominion University. She is currently pursuing a doctorate degree in Business Administration.

Believing in creating strong communities and being a conduit of opportunities, she serves on the Board of Directors of the Virginia Certification Board and the University of Richmond Customer Experience Program Advisory Board. She is the Co-Chair of the Diversity, Equity, and Inclusion Council for Optima Health. She is a member of Alpha Kappa Alpha, Sorority Inc. (Past Chair of the Audit Committee & Past Financial Secretary), a member of The Links, Inc. (Past Editor of the Newsletter), and an active member in her church (Pre-K thru 1st grade Sunday school teacher and ministry leader of the Culinary Arts Ministry). She has also served as the Past Co-Chair for the United Way Fundraising Campaign for Optima Health Plan, Norfolk, VA, and Past Co-Chair for the Major Gift Donor Fundraising Committee for the Capital Campaign for Grove Baptist Church in Portsmouth, VA.

Mrs. Massie is married to Michael Massie and has been for twenty-seven years. Mr. and Mrs. Massie have four children, Michael a law student at Howard University, Taylor a law/business student at Golden Gate University, Kennedy a student at Spelman College studying biology and Caroline, a student at Morgan State University studying business. In her free time, she enjoys meditating, doing hot yoga, eating good food, and spending time with family and friends. She loves to cook, travel, read, and enjoys all types of music. Additionally, Mrs. Massie enjoys mentoring and coaching aspiring leaders and believes in community service.

Francisco Oaxaca, BS, MBA

Francisco joined L.A. Care Health Plan, the largest publicly operated health plan in the country with 2.5 million members, in 2014 as Director of Communications. In 2016, he was promoted to Senior Director of Communications and Community Relations and in 2020 was promoted to Chief, Communications and Community Relations. In this role he reports to the CEO and the Chief of Staff, is a member of the CEO’s Executive Leadership Team and serves on the organization’s Equity Council Steering Committee. He oversees a staff of over 100 responsible for the organization's internal and external communications, provider communications, community relations and sponsorships programs, community outreach and engagement including oversight of 13 consumer advisory committees, a 16- member volunteer Health Promoters Program, and a network of 10 community resource centers. He also oversees all health plan public facing websites and social media channels, media relations, video production and photography services and crisis communications. He is currently leading an effort to add 4 more family resource centers across Los Angeles County by the middle of 2023 leading to a network of 14 in a first of its kind 5-year, $146 million partnership between L.A. Care and Blue Shield of California Promise Health Plan. Prior to joining L.A. Care, he served as Director of Public Affairs at First 5 L.A., an independent Los Angeles County commission that is the leading funder of programs for families with young children in California. Francisco earned his Bachelor’s degree from the University of Southern California and his Master’s in Business Administration from the University of Redlands.

Nikki Hungate, MS, MHA

Nikki Hungate, a long-time resident of the Western New York region, currently serves as the Senior Leader of Medicare & Government Programs Product Strategy at MVP Health Care. Utilizing the 17 years of experience in the health plan industry she is accountable for leading a team of product innovators that create and deliver a suite of high-quality government products that address the needs of the community in a customer-centric fashion, placing emphasis on those populations that are most vulnerable and underserved.

Nikki holds a Bachelor and Master of Science in Health Administration from Roberts Wesleyan College. She is currently a doctoral candidate at the University of Charleston in the Executive Leadership program. Nikki has a passion for sharing knowledge, and also serves as an adjunct professor in the health sciences degree programs at Monroe Community College and Roberts Wesleyan College. In her free time, she volunteers as fundraising coordinator for the local Vietnam Veterans of America chapter in Rochester, NY.

Angela Lynn, RN, MSN, BSN,CCM

Angela Lynn serves as Director of Care Management for Blue Cross NC where she oversees the development and execution of the medical management programs. Angela’s team of clinical staff include Certified Case Managers, Social Workers, Dietitians, Registered Nurses, and Episodic Care Managers who provide targeted support and focused intervention for members. Angela has been with Blue Cross NC for 14 years serving in a number of roles. Angela also has a diversified clinical background. Her nursing experience includes acute care settings, community health, home health and behavioral health. Angela is a Certified Case Manager and is a strong advocate for increasing awareness and improving access so that people with behavioral health conditions receive appropriate care.

Angela received her Bachelor’s Degree in Nursing at University North Carolina Chapel Hill and Master’s Degree in Nursing with a focus on Leadership & Management at Western Governor’s University.

Dr. Jung Kim

Dr. Jung Kim leads Gainwell Technologies’ Whole Person Service and analytics product development. He is passionate about emerging technologies, and health and human services. Much of his work for the past several years involved applying the former to advance the latter.

David Granger, MD, MPH, MBA

Dr. David Granger is a Pediatrician and Medical Director at CareFirst BCBS Community Health Plan DC (CHPDC) with a focus on population health and quality in healthcare. Dr. Granger obtained his medical degree from Wayne State University in Detroit, a Master of Public Health from The University of Michigan in Health Policy, and an MBA from The Fuqua School of Business at Duke University. He completed his pediatric residency at Georgetown University Hospital where he also was Chief Resident.

Dr. Granger has practiced pediatrics for over 15 years in multiple environments; including FQHC look alike clinic for the underserved, as a partner in a suburban group practice in the Montgomery County Maryland and a Resident Clinic affiliated with the University of California, Irvine. His leadership experiences include being Chairman of Dept of Pediatric at a Community Hospital, a Medical Director for Utilization Management and Quality Improvement at Children’s Hospital of Orange County (CHOC) and Medical Director for a Pediatric Managed Care Organization with 150,000 covered Pediatric Lives. His recent publications include “Targeted Clinical Interventions for Reducing Pediatric Readmissions” in Hospital Pediatrics, and he has presented on pediatric utilization at national conferences. In his current role at CHPDC he is focused on partnering with providers to enhance quality of care in a value-based environment for Medicaid enrollees in the District of Columbia.

Amie Hoffman

Amie Hoffman is currently Director of Behavioral Health for Geisinger Health Plan and is a goal-driven, accountable, and empathetic healthcare professional with over 18 years of experience in both acute and outpatient settings, with the last nine in the managed care industry. In her Director role, Amie provides leadership for the transition from outsourcing Geisinger Health Plan's behavioral health benefit to in-house operations, including Care Expansion and Design, Provider Networking, Claims processing, Policy Development, and Quality and Utilization Management

An experienced leader with a demonstrated history of working in the hospital and health care industry, she has a proven track record of successfully managing staff, impacting managed care outcomes and improvement of patient engagement strategies. Amie obtained a Bachelor of Arts in Psychology, Master’s in Social Work and more recently obtained her Master’s in Health Administration. She is currently licensed as a Clinical Social Worker in Pennsylvania.

Banafsheh Siadat, ScD

Banafsheh Siadat is the Regional Director, Medi-Cal Strategy and Operations, at Kaiser Permanente in Northern California. Banafsheh leads implementation of key regional initiatives including the ​​California Advancing and Innovating Medi-Cal (CalAIM) Population Health Management strategy and the Health Homes Program.

Banafsheh began her career at KP in 2014 as a Manager within Strategic Market Planning & Execution (SMP&E) where she worked on developing Medi-Cal market and Duals market strategies. She later joined the NCAL Medi-Cal team as a Service Director for the Sacramento GMC area, where her work has expanded to include the Health Homes programs in Sacramento, San Francisco, and Santa Clara as well as the upcoming Medi-Cal reform (CalAIM).

Banafsheh holds a Doctorate of Science (ScD) in Public Health from Harvard University, where she studied the impact of universal health coverage in Ghana. Banafsheh’s work prior to joining KP included consulting positions in the U.S. health care industry and later with international development organizations including the World Bank, WHO, etc.

Mandira Singh

With more than a decade of experience building, scaling, and leading companies in healthcare technology, Mandira is driven by her passion for advancing technology for the most underserved populations.

In her current capacity, Singh oversees the acute and payer business unit, driving growth and success for health system and health plan clients and scaling the PointClickCare network. Previously, as Chief Operating Officer, Singh led product and sales enablement in addition to the client-facing teams at Collective Medical.

Prior to joining Collective, Mandira served as Executive Director of Product, Platform at athenahealth, where she built athenahealth’s API-driven platform and created an industry- leading developer experience. Mandira earned the moniker Disruptor in Chief from HIMSS Media and was named a top 10 healthcare leader to watch on LinkedIn’s Next Wave list of young professionals.

She holds a Bachelor of Arts in Economics from Vassar College and a Master of Business Administration from the Stanford Graduate School of Business.

Gabriel Uribe

Dr. Gabriel Uribe serves as the Director of Community Health at the Inland Empire Health Plan (IEHP) and as a Professor of Social Work Policy at La Sierra University. IEHP is a not- for-profit public entity, rapidly growing Medi-Cal and Medicare health plan in California. With a network of more than 6,000 Providers and 2,400 employees, IEHP serves over 1.3 million residents of California’s Riverside and San Bernardino counties who are enrolled in Medi-Cal, and Cal MediConnect (Medicare-Medicaid Plan). Dr. Uribe oversees operations of IEHP’s Community Resource Centers, Community Health Worker program and diversity services.

In addition to his formal occupations, Dr. Uribe serves as the President of the Inland Empire Disabilities Collaborative (IEDC). The IEDC provides networking and educational resources to over 2,500 disability service professionals employed at over 400 regional organizations that serve nearly half a million seniors and persons with disabilities in Southern California. Dr. Uribe earned a Doctor of Social Work at the University of Southern California and holds a Masters of Public Administration from Cal Poly Pomona. He is an experienced social service professional committed to the delivery of accessible health care for low income and underrepresented communities.

Sharon Colaizzi, RN BSN/BS, MPPM, CPHM

Sharon is the Senior Leader Clinical Strategy and Integration. In this role, she is responsible for oversight of the development and execution of strategies for clinical and operational teams for the organization.

Sharon is an accomplished population health management executive with comprehensive healthcare experience across acute, ambulatory and community settings addressing physical, mental and social health and well-being. Her impact has been in leading interdisciplinary teams strategically and tactically in clinical operations focused on patient engagement, provider engagement and cost of care. She’s held previous leadership roles at United Health Care, Molina and UPMC

Jessica Diaz

Jessica joined the Health Care Authority in 2016 to work on integration efforts, combining behavioral health and physical health benefits within a managed care framework. Prior to her experience with the Health Care Authority, she worked in the Division of Behavioral Health and Recovery, at the Department of Social and Health Services for over 9 years. She held a number of roles related to compliance and children’s behavioral health. Beginning in 2019, Jessica became responsible for the oversight of Managed Care Programs. She is now responsible for leading system design efforts for the Medicaid population, particularly in areas related to ongoing behavioral health integration efforts. This includes implementation of system design changes, obtaining appropriate federal authority, oversight of network adequacy and the crisis delivery system. Jessica received her Bachelor of Arts degree from Washington State University with a focus on Human Development and Sociology.

For nearly 20 years, Jessica has dedicated herself to state service, working in the realm of special education, behavioral health, and healthcare policy. She is particularly devoted to serving and improving the lives of our youth and families in Washington State, in a holistic manner. She has dedicated her career in state service and looks forward to continuing her pursuit of better care for all Washingtonians by way of system design and policy reform.

Amy Dobbins

Amy joined the Health Care Authority in November 2013, just prior to the operational implementation of the Affordable Care Act. Prior to her experience with the Health Care Authority, she was a Program Manager for the partner agency, Department of Social and Health Services (DSHS) administering cash and medical assistance programs for aged individuals and individuals with disabilities. Currently, she is managing a team of 16 Medicaid eligibility policy experts. Amy received her Bachelor of Arts degree from The Evergreen State College at both Olympia and Tacoma campuses. Her degree awarded her a focus in public policy and the creative arts.

Why she works for HCA

My experience serving Washingtonians since 2006, inspires me to support the development of programs to serve the state’s most vulnerable citizens. In particular, I am dedicated to using creative methods to bridge coverage gaps and bring comprehensive coverage to those with low income and in need of access to health coverage and care. I am extremely lucky to work with a caring and very knowledgeable team who have a shared passion to improve health care accessibility in Washington.

Jim Milanowski

Jim Milanowski has over 22 years experience in the management of mental health, substance abuse, behavioral health managed care and medical care coverage programs. Mr. Milanowski currently serves as the President and Chief Executive Officer of the Genesee Health Plan (GHP), administering a community based indigent health care plan. The health plan has covered over 70,000 Genesee County residents since 2001. Since the start of enrollment into Affordable Care Act in 2013, GHP has conducted outreach and enrollment sessions with over 15,000 Genesee County residents. The health plan received the 2015 Pinnacle Award from the Michigan Association of Health Plans for this effort. As a strong advocate, his expertise includes working to reduce racial disparities, uncompensated care, and the impact of chronic disease. During his leadership, Genesee Health Plan has received the national quality award from URAC for Best Practices in Patient Empowerment and Protection, the Greater Flint Labor Council's Community Partnership Award and the Robert M. Pestronk Excellence in Public Health Award. He is a founding member of the Health Net Collaborative, and a member of the Greater Flint Health Coalition Access, Dental and Medical Group Visit Committees. He is the Treasurer of the Michigan Association of County Health Plans and is on the Board of Directors for the Genesee Community Health Center. Mr. Milanowski received his Bachelor of Arts degree in Psychology from Spring Arbor University and his Master's of Science degree in Clinical Psychology from Eastern Michigan University. He is a limited-licensed psychologist in the state of Michigan, and has extensive counseling experience with adult, child, and adolescent populations.

Crystal Y. Miller

Crystal resides in the western suburbs of Philadelphia, Pennsylvania, where she works from home as the Vice President, Medicare Advantage for ilumivu, a technology company delivering predictive and personalized interventions to keep customers healthy and prevent surprise events. ilumivu offers Cardiogram, a mobile phone app that pairs with off- the-shelf wearables to pre-diagnose four heart conditions (hypertension, diabetes, sleep apnea, and atrial fibrillation) and empower individuals to take control of their health earlier than traditional medical interventions would allow.

Prior to joining ilumivu, Crystal served as Chief of Staff in the Medicare Performance Office at Cigna where she directed strategic initiatives to shape and guide the growth, development, and performance of MA delivery. Prior to that, she gained broad health insurance experience at Aetna across the plan operations, product development, actuarial, and underwriting departments. Crystal's nearly two decade career has been focused on enabling individuals to lead their healthiest lives by removing barriers to effective and efficient care. Crystal, a licensed attorney and Oxford University Certified Chief of Staff, holds a JD and LLM from Temple University and Master’s and Bachelor’s degrees from the University of Alabama.

Ana Brown-Cohen,MPH

Ana I’I Brown-Cohen, MPH is the Senior Manager of Health Programs at Colorado Access, a non- profit health plan specializing in the integrated management of populations enrolled in public insurance. Ms. Brown-Cohen leads the operationalization of Colorado Access’ health strategy through the design and implementation of population-level interventions for Medicaid and CHP+ members. This work is instrumental in ensuring delivery of whole person care and specifically, that the right intervention is delivered to the right population, at the right time. Ms. Brown-Cohen received her Master’s degree from the University of Colorado’s School of Public Health. Prior to coming to Colorado Access, Ms. Brown-Cohen previously worked at Centura Health, one of Colorado’s largest healthcare systems, where she led a Medicare eligibility and enrollment team that served the Denver Metro Area. She also has experience working in state corrections, mental health, and recovery from substance use.

Jamie Zajac,DC